Consumer Protection Guidelines

by Kidd Rapinet on October 7, 2010

Local clients often find themselves badly treated by retailers. Now you might be in line for a better deal. The Office of Fair Trading has published guidelines for retailers.

Danny Hockman, a partner in Kidd Rapinet’s High Wycombe office, says “These come with an online tool to be used by retailers to ensure that they are dealing properly with consumers returning or buying goods”.

“Sales staff may be unsure of their responsibilities under the Sale of Goods Act as it has been updated over the years and new requirements have been added,” said Jason Freeman, legal director in the OFT’s consumer group. The OFT said that consumers can face real problems in dealing with retailers who do not understand the law. “There is evidence that many retail staff do not fully understand customers’ statutory rights when it comes to exchange and refunds” it said in a statement. “OFT research estimated that consumers experienced 26.5 million problems with unsatisfactory goods and services and that 34% of the problems were unresolved.”

The OFT said it believes that unsatisfactory goods cost consumers £2billion a year. It said that it developed the ‘SOGA Hub’ website to help those selling goods to understand their obligations. The site was developed in conjunction with the British Retail Consortium and the Trading Standards Institute.

We can help you either as a consumer with a claim against a retailer or else if you are in business we can advise you on the latest laws in this field. The OFT is currently consulting consumer contracts and the EU has recently made progress on a new directive in this field – the consumer rights draft directive, so change is likely. Call Danny Hockman on 01494 535321 for further information.

We’re here to support
your next step

Whatever that may be

Request a video call, phone call
or an in-person meeting

    Go Back